LOS IPTV Purchases and Renewals
LOS IPTV purchases and renewals billed through First Class Empire follow the LOS IPTV 5-Day Refund Policy. Request a full refund within five calendar days (120 hours) of payment by emailing support@losiptv.com. The separate VPN policy below does not replace this policy for LOS IPTV orders.
Separate VPN Services
Effective Date: August 10, 2026
At First Class Empire VPN, we are committed to providing a reliable and secure VPN service. Please read our refund policy carefully before purchasing a subscription.
Eligibility for Refunds
Refund requests may be considered only if:
- The request is made within 7 days of the original purchase.
- The service cannot be activated due to a verified technical issue on our end.
- The issue cannot be resolved by our support team within a reasonable time.
Non-Refundable Purchases
Refunds will not be issued for:
- Change of mind after purchase.
- Failure to use the service.
- Device or internet compatibility issues not caused by First Class Empire VPN.
- Violations of our Terms & Conditions.
- Subscription renewals, unless required by applicable law.
Subscription Cancellations
You may cancel your subscription at any time. Cancellation prevents future renewals but does not automatically entitle you to a refund for the current billing period.
Refund Process
To request a refund, please contact our support team with:
- Your full name
- The email address used for your purchase
- Your order or transaction number
- A brief description of the issue
Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
Chargebacks
If you experience a billing issue, please contact us before initiating a chargeback with your bank or payment provider. We will make every reasonable effort to resolve the issue promptly.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Refund Policy, please contact First Class Empire VPN using the contact information provided on our website.